You, our customers, are very important to us and we continually strive to bring innovative merchandise with the exceptionally high quality you have come to expect from us.
IGNITE RETURN POLICY
Returns are accepted for new, unused, and unwashed merchandise within 30 days of order delivery for a full refund on merchandise; shipping and handling charges excluded. If merchandise is damaged during the shipping process, please click here to contact us directly within 10 business days of order delivery for replacement of damaged goods.
1. Easy returns or exchanges
If you are not 100% satisfied with your purchase for any reason, you can return it within 30 days. Excludes International Orders and items marked Final Sale.
To initiate your return or exchange please contact Customer Service and indicate whether you would prefer to return your products for a refund, or exchange for a like item. Be ready to provide your IGNITE order number and/or the full name of the original purchaser.
2. Safe with us
Our website is 100% verified and all transaction and customer info is securely encrypted with the latest technology.
3. Have a question?
We have an awesome customer service team who lives and breathes this stuff. Please visit the Customer Service page for contact information.